Refund policy

Return and Refund Policy

We have a 30-day return policy. This means you have 30 days after receiving your item to request a return.

To be eligible for a return, the item must be in the same condition that you received it, unused, in its original packaging, and accompanied by proof of purchase.

To start a return, please contact our support team at website@sorellefurniture.com.

If your return is approved, we will provide instructions on how and where to send your item. Returns sent without first requesting authorization will not be accepted.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Damaged or Incorrect Items

Please inspect your order upon delivery. If your item arrives damaged, defective, or if you receive the wrong product, contact us immediately at website@sorellefurniture.com so we can resolve the issue.

Non-Returnable Items

The following items cannot be returned:

• Final sale items
• Gift cards
• Customized or special-order products

Exchanges

If you wish to exchange an item, please request a return and place a new order once the return is approved.

Refunds

Once we receive and inspect your return, we will notify you whether the refund is approved. If approved, refunds will be issued to the original payment method within approximately 10 business days. Processing times may vary depending on your bank or credit card provider.

If more than 15 business days have passed since your refund was approved, please contact us at website@sorellefurniture.com